Get the answers to your questions
Frequently asked questions
How do I make a booking?
All bookings must be made in advance. Bookings go ‘live’ 7 days prior to the activity taking place, on both our website and mobile app. Book early and avoid disappointment.
If you haven’t downloaded the mobile app yet, please do so by searching for LeisureSK on the App Store or Google Play.
Will I be able to pay with cash?
All of our centres currently remain cashless and we are operating a card payment only policy. This policy will be reviewed on an ongoing basis.
What age do you need to be to attend the gym?
As a minimum, children must be between 11 – 15 years of age and be accompanied in the gym at all times by their parent or a responsible adult over of 18 years of age. 1 adult may accompany and fully supervise no more than 2 children between 11 – 15 years of age.
What age can children swim unsupervised in public sessions?
As a minimum, children under 8 years of age must be accompanied in the water at all times by a parent or responsible adult over 18 years of age. One adult may accompany and fully supervise no more than two children under 8 years of age. For wave sessions, all children under the age of 4 must be accompanied in the water at all times by a parent or responsible adult over 18 years on a one to one ratio.
How do I join the gym?
Please visit our Membership & Offers page to view all of the various options for membership and to join.
How do I enrol my child in swimming lessons?
Please visit our Swimming Lessons page for further details about our Learn to Swim programme.
Do you sell any retail products, such as swimming goggles or drinks bottles?
Yes, all of our centres carry a small amount of retail stock for both the swimming pool and fitness areas. The range of stock varies depending upon the site and time of year. However, should you have forgotten an essential item such as your goggles, it is likely that we will sell what you need.
Do you host children's birthday parties?
Yes, all of the centres offer various options for your child’s birthday parties – from pool parties to bouncy castle parties. We also provide a private area for food and birthday cake afterwards. Please contact the relevant centre for further information.
What are the centre opening times?
The centre opening times vary depending on the site and day of the week. Please visit the individual centre page for the up to date opening times, including bank holiday opening.
What are your Terms and Conditions?
Our Terms and Conditions can be downloaded from the website by clicking here.
How do I contact my local leisure centre?
All of our contact details are available on the website here.
How do I make a complaint?
We sincerely hope that you will never need to make a complaint about an experience at LeisureSK, however if you do please contact the relevant centre in the first instance.
Still have questions?
Please email your centre via the contact details below:
Grantham Mere’s Leisure Centre: ReceptionGrantham@leisuresk.co.uk
Stamford Leisure Pool: ReceptionStamford@leisuresk.co.uk
Bourne Leisure Centre: ReceptionBourne@leisuresk.co.uk