At LeisureSK we want to make the administration of your membership as simple as possible. On this page you will find details on how to make outstanding payments, put your membership on suspension or cancellation your membership. This includes swim school enrolments as well as fitness and Pure Swim memberships.
We use an authorised third party company called DFC to manage our membership Direct Debit Services. They are a specialist bespoke partner working on behalf of LeisureSK, and are fully compliant to Trading Standards, PCI, FSA scrutinised and their security continuously operates to its highest standards.
DFC Customer Services Department 01908 422007
Monday – Friday 9.00am – 5.00pm
Saturday 9.00am – 4.00pm
Or email email@example.com
Or complete a Contact Form via DFC website by clicking here
If you simply want to pay off any outstanding fitness or Swim School subscription fees please click here
Members who wish to cancel or suspend their membership must complete the following form by clicking here
Once you’ve submitted all your details, you will receive an automatic confirmation email. This does not mean that your request has been actioned. We will check your request within 3 days and, subject to our terms & conditions, will action your request and then confirm back to you.
All of our memberships require a calendar month's notice before they are cancelled, therefore please do not cancel the direct debit immediately. We will do this once the final payment has been made.
Due to the current closure of Deepings Leisure Centre which took effect from 27th July 2021, any membership or swim school cancellations will be processed with immediate effect. Please complete a cancellation request form by clicking here.
Members can request a refund for any payments made after the centre closed by emailing firstname.lastname@example.org.
There may be a delay due to the volume of requests we are receiving and appreciate your patience and understanding.